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Apple Northlake Mall

Electronics Store and Mobile Phone Store

Charlotte

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7.9^/10

141

ratings

Ranked #2 for electronics stores in Charlotte
"priority appointment scheduling with the genius bar."(3 Tips)
"Otherwise, don't show up without making an appointment online first."(5 Tips)

25 Tips and reviews

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Gil GatchSeptember 21, 2011
If you are a part of a business or non-profit, ask about Joint Venture. You get a discount, free classes on software, and priority appointment scheduling with the genius bar.
David BradyApril 12, 2012
Nice store, but not sure about Apple's service model. They force you to go to the store for everything and can't help half of the time. The waits are ridiculous, even with an appointment.
Greg MillsSeptember 29, 2012
Been here 5+ times
Walk-ins welcome? No. If you're buying something a "genius" will be happy to help you. Otherwise, don't show up without making an appointment online first.
Todd DayJuly 31, 2012
Love this store. The customer service reps and service techs are outstanding. Never had a bad experience.
Jake BockDecember 14, 2011
Been here 5+ times
The personal checkout using the iPhone & iOS Apple Store app is phenomenal. Scan anything in the store & pay using your iTunes account, holy crap guys, it's officially the future.
Mark MacDonaldFebruary 27, 2015
Go in the Dicks entrance and take a right once you're in the mall
Patrice ThompsonJune 2, 2012
They offer classes for using your phone. I'm an iPhone newbie. Michael was really helpful.
Dana "Beautie_Cutie" PurdomSeptember 13, 2011
This new location is FANTASTIC!!! Service was fast and right on the money!
Catherine MuDecember 3, 2013
They will keep you waiting for an hour even with appointment!
Ryan TurnerDecember 18, 2011
See Pete or Delano. They are the most helpful and nice.
Shanaee BodrickFebruary 28, 2013
The Genius Bar had 1 person. It was an hour before closing & they wouldn't help. Who else is coming? in DC where the stores are packed always, I still receive service, this was unacceptable.
shay carnesSeptember 4, 2011
much friendlier and more efficient than the southpark store!!
Patrice ThompsonJune 2, 2012
Came early and it's already getting crowded. Guess u have to be here before they open.
Chad KeithAugust 29, 2011
Been here 5+ times
Awesome people and very fast. Love it already!
Hannah ThiessenJanuary 24, 2012
Get here early if you have an appointment!
J PApril 14, 2014
Before you leave the store check your Jawbone Up24. The edges on 1 was jagged.
AshleyJuly 5, 2012
They're good at technical problems regarding products, but no help for apps. Lame.
Pam BrillApril 17, 2012
Excellent service.
Stephanie FesselSeptember 4, 2011
Been here 5+ times
Favorite place to be on a Saturday night!
MAXIMILLIANAIREMay 11, 2012
Talk to a GENiUS...great #customer service!
Vivian FlandersApril 23, 2012
Expect to wait for the genius bar!
Sarah PierceDecember 19, 2011
They didn't help me with my iPhone
Scott HauserDecember 29, 2012
Don't expect to use apple checkout while in store. Wait another 30-45 minutes while standing in store. Nothing express about it.
Dayna MonsonApril 22, 2013
don't get Donna older heavy set black lady, rude and ugly towards the customers
Charlene Elliott-LaffertyNovember 29, 2014
Great service

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