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Sheraton Universal Hotel

Hotel and Event Space
Universal City
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6.8/10
229
ratings
  • Tips
    Soraya M.
    "Consider yourself lucky to be served at the lobby bar by Justine."(3 Tips)
    Christina C.
    "Fernando is THE best at the Concierge for anything Travel"(2 Tips)
    Alyssa S.
    "The rooftop Penthouse STARVIEW room is amazing!"(2 Tips)
    Brenda C.
    "Very comfortable, beautiful, with good food and a great bar."(2 Tips)
Tips and Reviews icon61 Tips and reviews
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  • Doug B.
    Doug BaerDecember 27, 2012
    Been here 5+ times
    Fast elevators. Walking distance to City Walk and Universal Studios -- take the tall elevators next to the parking garage up to the Hilton level and hang a left.
  • William L.
    William LaiNovember 24, 2012
    Don't forget to visit the Club Lounge on the 9th Floor for breakfast or evening snacks.
  • Heather M.
    Heather Miller TimeNovember 13, 2011
    Nice hotel. Book a reservation with Club room access because the free breakfast is really nice after a long night of drinking.
  • Karla R.
    Karla RodruizJuly 15, 2010
    Californias now offers the "Ultimate" burger experience every day for lunch. Choose from six types of burgers, four styles of breads and over twenty unique toppings and accoutrements. The possibilitie Read more
  • Paul S.
    Paul SmithSeptember 7, 2021
    Walking distance to the park but there is also a complimentary shuttle that runs every 10-15 minutes. Make sure to check the times. Nice pool area.
  • Karla R.
    Karla RodruizJuly 15, 2010
    For nearly 40 years, the Sheraton Universal Hotel has been immersed in the entertainment community, thus became known as the "Hotel of the Stars." Stay with us an find out why! Read more
  • Juan B.heart icon on user image
    Juan BarrazaNovember 28, 2015
    Must visit this place at least once, great views and the roof top is amazing!
  • Danu A.
    Danu ApprovedFebruary 22, 2012
    Have a "private screening" in their in-bar bungalow. Also, get a wake-up call- it's a special message just for you! ;)
  • Brenda C.heart icon on user image
    Brenda CantuJuly 16, 2016
    Very comfortable, beautiful, with good food and a great bar.
  • Alyssa S.
    Alyssa ScottAugust 28, 2010
    The rooftop Penthouse STARVIEW room is amazing! Views are spectacular and its been recently renovated to a trendy/modern feel. I love it!
  • Todd M.
    Todd MazzaAugust 10, 2014
    Checked in at 6:30pm but my room wasn't ready. Took about 20 mins and they found another. This is for a Platinum member. Disappointing, but the room is comfortable and clean. AC is loud!
  • Paul F.
    Paul FortNovember 23, 2013
    Been here 5+ times
    Originally known a the Cheration Universal, this hotel agreed to change its name in response to a lawsuit from her estate.
  • Lawrence H.heart icon on user image
    Lawrence HightowerNovember 26, 2015
    Nice rooms and short walk to Universal Studios
  • Maikel A.
    Maikel AppelJanuary 15, 2013
    Go for happy hour the cocktails are superb
  • Emmanuel S.
    Emmanuel SoulJuly 7, 2015
    Service was good but the hotel room itself was old and not so great. Room service food was average (steak was a bit dry) but again service was good
  • Paul F.
    Paul FortDecember 8, 2011
    Been here 5+ times
    If you need a last minute secret Santa gift, the lobby store has nail clippers and bottled water
  • E. Hadiwinata W.heart icon on user image
    E. Hadiwinata W.January 13, 2023
    Always pick the highest floor possible.
  • Dan E.
    Dan EntinSeptember 3, 2011
    There are no free TV channels for kids but if you order the Disney Channel pay-per-view package and call the front desk they'll take off the charge.
  • Andrey P.
    Andrey PodshibyakinJune 13, 2012
    Been here 5+ times
    Voli Pear Mohito and Tahitian Pearl @ lobby bar are exceptional
  • Soraya M.
    Soraya McKeeNovember 3, 2011
    Consider yourself lucky to be served at the lobby bar by Justine. She's awesome!
  • Shawn S.
    Shawn SimmonsMay 19, 2011
    Been here 100+ times
    Ask for the fried noodles at the lobby bar... They'll have you coming back for more.
  • Matt H.heart icon on user image
    Matt HecklerNovember 20, 2013
    Stay somewhere else. Carpet is patchy and weird, beds are really uncomfortable, housekeeping does a crap job. Only really positive experience was from room service staff. Overpriced and unpleasant.
  • Christina C.
    Christina CovarrubiasApril 12, 2012
    Fernando is THE best at the Concierge for anything Travel, food, fun in LA!
  • Lauren O.
    Lauren OlsonJanuary 18, 2014
    Been here 5+ times
    Don't stay on a higher floor on a Friday or Saturday night, unless you like to hear loud music, screaming and then vacuuming into the wee hours
  • Brady H.
    Brady HolmbergDecember 15, 2011
    Been here 5+ times
    Ashtray is well attended to. I would recco smoking here
  • Mika V.heart icon on user image
    Mika VMarch 23, 2013
    Standard rooms are small with very poor sound insulation. staff unfriendly. hotel, mostly filled by companies, renting hotel for conference facilities. better to choose another hotel!
  • Mario G.
    Mario GhersiJune 1, 2011
    Been here 5+ times
    Don't forget to check floor 9 good breakfast and food break for 6PM.
  • Luxe C.
    Luxe ConciergeDecember 18, 2011
    Try the absinthe martini, it is delicious and doesn't really taste like amuse, more like citrus.
  • Nanaheart icon on user image
    NanaNovember 23, 2014
    Super crowded always. Rooms are kind of old and noisy
  • Tim W.
    Tim WalterJuly 18, 2011
    Wireless internet is free here. Connect and enjoy the radio waves.
  • Scuba S.
    Scuba SteveMay 10, 2011
    Here's a tip for ya the SF Radio BoyZ stayed here and freakin' loved it, enough said yo...
  • Irmakheart icon on user image
    IrmakDecember 3, 2013
    no swimming pool (under construction !! ), small rooms, cheap stuff, no mini bar in 2013 ???? lol, seriously ? go to another hotel, don't waste your money .
  • Letty D.
    Letty DesafioApril 29, 2013
    Kudos to Fernando BEST Concierge
  • Kevin W.
    Kevin WalunasJune 27, 2011
    Been here 5+ times
    Jeff is one the best bar tenders in the world, hands down
  • A Sweet Design
    A Sweet DesignApril 15, 2012
    Skyview room is amazing for a wedding reception
  • Joey T.heart icon on user image
    Joey TFebruary 18, 2015
    Been here 5+ times
    Unless you have a desire to be right by Universal Studios, save yourself the disappointment and stay somewhere else
  • Luxe C.
    Luxe ConciergeDecember 18, 2011
    The pear martini is awesome.
  • Wen Y.
    Wen YehSeptember 3, 2011
    Been here 5+ times
    Self-park at Sheraton Universal City and come visit @OxyHealthWen during Labor day weekend
  • Amanda H.
    Amanda HaddockMay 31, 2011
    Short walk (uphill) to Universal Studios and Citywalk.
  • Yasir A.
    Yasir AskOctober 28, 2014
    lobbying verey nice
  • Randall B.
    Randall BullerJanuary 13, 2013
    Fried noodles at the bar!
  • Ivi B.
    Ivi BFebruary 10, 2013
    Valet is like 20 bucks!!
  • Mario G.
    Mario GhersiJune 1, 2011
    Been here 5+ times
    The internet is Free just type your last name and room number. Don't pay 10/day.
  • María l.
    María la PandoNovember 16, 2010
    The smoked salmon pizza is ridiculously delicious
  • Joseph F.heart icon on user image
    Joseph FisherFebruary 10, 2015
    Beware the dilapidated rooms (a/c broken, leaking toilet, noisy pipes, jank sink). Not worth the money.
  • Omar
    OmarOctober 24, 2018
    WiFi doesn’t work in this hotel
  • Curtis A.
    Curtis ArkangelSeptember 11, 2011
    Get the soup. It's the best
  • Steve L.
    Steve LeeboveNovember 18, 2013
    Been here 10+ times
    Worst internet of any hotel I've been to. They have made no attempt to resolve it. Don't waste your money.
  • Anthony N.
    Anthony NelsonAugust 31, 2013
    Don't stay here unless you have to. Service is poor, bad restaurant and no coffee shop. I've stayed here numerous times and have never enjoyed it.
  • Leslie T.
    Leslie ThackerSeptember 18, 2010
    Jeff, JT, and Ricky are great bartenders!
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