Spent $25k on a home theater by Best Buy Sterling Magnolia. Extremely disappointed with customer service. Due to "internal process and liability issues" I had to contact the mfr and handle on my own!
Horrible customer service. I needed my brand new laptop fixed and they ended up having to give me a new one. They tried to give me a used open box laptop. I don't think so!!
Refused to accept my frayed apple power cord despite having the receipt after having it only 6 months. Brought it to the apple store and got a prompt exchange.
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