Gone down hill since we have been here last. The decor needs serious improvement along with getting the correct room when checking in. The customer service at night crew at front desk needs re-vamped
The complimentary breakfast is much better than it needs to be. A made to order omelette station, oatmeal, hashbrowns, cereal, lots of fresh fruit, juices, breads, coffee tea, etc.
CleaningStaff Steals. Exec Housekeeper defends them. Management does nothing except make insulting offer to make up for it, and offer condescending remark in process. Stay somewhere else.
The Embassy Suites Buffalo hotel is located in the Avant Building in Buffalo’s Central Business District near First Niagara Center, the Theater District, and Frank Lloyd Wright’s Darwin D. Martin Complex...