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Birmingham New Street Railway Station (BHM)

Rail Station
Birmingham
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6.2/10
1,039
ratings
  • Tips
    Mary C.
    "Amazing new station."(6 Tips)
    Becky D.
    "Be better on Saturday when improved access to the Bullring opens!"(5 Tips)
    Dan S.
    "Camden Food Co. Rather pleasant granolo and coffee."(3 Tips)
    Rene D.
    "I love millies cookies....great coffee too."(8 Tips)
Tips and Reviews icon207 Tips and reviews
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  • Elliott B.heart icon on user image
    Elliott BrownAugust 9, 2014
    Been here 100+ times
    Book tickets online and collect from your local station (use booking reference). Cross Country trains seem busy. Looks like many people reserve seats! New Street being redeveloped until 2015!
    Upvoted 4 weeks ago
  • Lewis S.heart icon on user image
    Lewis SmithJanuary 4, 2017
    If you have a ticket and miss your connecting train, and it's the last train, go to the customer reception and they will order you a taxi for free to your destination!
    Upvoted 2 weeks ago
  • Carl G.heart icon on user image
    Carl GriffinJuly 24, 2016
    Been here 10+ times
    Has improved significantly since the recent and extensive renovations.
    Upvoted Jan 18
  • Ben A H.heart icon on user image
    Ben A HarveyOctober 31, 2018
    Been here 25+ times
    I love New St. In the 1850s it was Grand Central, now the shopping mall and tram stop above. Trackside it is hard to see what has changed. Interchanges present signalling and routing challenges.
  • Dave M.
    Dave MassMay 1, 2013
    Been here 50+ times
    UPDATE MAY 2013: Phase 1 of the new station is open. Pub gone! Brand New Exits. New lifts and escalators at end of B on EVERY platform except 1B which has stairs. Add 10 minutes incase u get lost!!
  • James S.
    James SmithAugust 5, 2012
    Quite often the national rail website will leave more time imbetween trains than is needed, and if you're on the ball, you can catch an earlier one. Just make sure your ticket is "any route permitted"
  • Pink 3.
    Pink 386March 21, 2018
    Been here 25+ times
    Collect your tickets here just put in the reference number on your email and the card it was paid on and it will print them out for you.
  • Katie D.heart icon on user image
    Katie DunnMay 13, 2015
    No fuss fast flowing transport plenty of staff and escalators wide corridors feels safe :)
  • Little Scrapesheart icon on user image
    Little ScrapesFebruary 24, 2017
    Been here 10+ times
    Brummies must think the only people coming and going from Birmingham New St are locals. Signage and way finding at station threshold to local area is woeful.
  • Daniel W.
    Daniel WrightAugust 23, 2018
    Been here 50+ times
    If your want to traverse easier between platform; head to B-end Platforms as the concourse spreads from 1 to 12. Platform A is split and means ticketing out and back in again.
  • Michael H.heart icon on user image
    Michael HoldsworthMarch 30, 2015
    Been here 50+ times
    Looks good now they've done it up, but it's confusing to find your way around now. Especially if you're only a semi regular visitor.
  • Karl K.heart icon on user image
    Karl Kemp-O'BrienAugust 13, 2014
    Been here 100+ times
    The new New Street Station is gorgeous! Spacious and makes a massive improvement on the city centre. Now with better shopping too!
  • Alicia N.
    Alicia NApril 7, 2013
    There's both a budget and an upscale shopping center within walking distance, well worth the visit if you have some time to spare between trains.
  • Marc R.
    Marc RichardsApril 29, 2013
    For those looking for bins in new street u won't find at this train station is like airport security no bins so bombs carnt be put into them....bins are outside train station its for our safety....
  • Katherine G.heart icon on user image
    Katherine GrattonApril 12, 2015
    Been here 5+ times
    Nice variety of shops to pick from, so you can easily find some food that you like - but the shops are overpriced. Located very close to the main shopping centre too, which is very convenient.
  • E N.
    E NgareMay 27, 2013
    Interactive screens, cool for a while until you realise there is no sanitizer next to it. Then it turns into a very BAAAADDD idea.
  • jason p.heart icon on user image
    jason pAugust 24, 2018
    So many turnstiles. Such large concourses. Who knew Birmingham rail users had it so good?! 11/10 would go back
  • Iheart icon on user image
    IApril 2, 2016
    Been here 10+ times
    The new building upstairs is nice and airy in contrast to the dark space downstairs full of diesel fumes
  • Stephen C.heart icon on user image
    Stephen CrockerDecember 8, 2014
    Been here 5+ times
    I used to know my way round this station but since the redecoration, I keep leaving from the wrong exit! There is a sign hanging from the ceiling for directions to Moor Street if you can spot it.
  • Jim L.heart icon on user image
    Jim LawrenceOctober 2, 2018
    A busy city centre train station that’s hard to find your way around!
  • Paul N.heart icon on user image
    Paul NeadesJanuary 6, 2018
    Been here 25+ times
    Grand Central is good for food with lots of restaurants
  • Nick S.
    Nick SlaterJuly 31, 2011
    Been here 10+ times
    If changing to get to Moor St station, walk through the bullring, its warmer and more pleasant than going through the road tunnel and just as quick.
  • Tanh Tanhheart icon on user image
    Tanh TanhNovember 4, 2016
    Been here 50+ times
    Various shop for quick meal & essential stuff.
  • DMheart icon on user image
    DMFebruary 26, 2016
    Amazing architecture, one the most beautiful railway stations in the UK
  • Ellis P.heart icon on user image
    Ellis Palmer BabeApril 28, 2013
    Been here 50+ times
    The new New Street station is awesome!! Unfortunately, Network Rail are still dreadful!!
  • George M.
    George MacDApril 9, 2015
    What a tip! Still the dark and dingy station it always was and really difficult to navigate.
  • Zafar A.
    Zafar AbbasDecember 14, 2018
    Been here 50+ times
    Leave from the exit marked southside (near John Lewis) to get to the “drop and go” if you’re getting picked up or waiting for an uber
  • Marc H.
    Marc HApril 11, 2018
    Been here 100+ times
    There are toilets upstairs hidden away at the back and they're free
  • Hassan E.heart icon on user image
    Hassan ElmiMarch 24, 2015
    Been here 10+ times
    I like it. Much better than the London train stations in my opinion.
  • Ruth B.heart icon on user image
    Ruth BanburyAugust 7, 2022
    Plenty of shops and seating areas, mostly clean considering how busy it is
  • Christina L.
    Christina LawtonMarch 1, 2011
    Bring something to do at this station and a coat because as well as being freezing, its also very boring! Camden food company is a nice place to get a coffee and its just through the barriers
  • Danielheart icon on user image
    DanielJuly 19, 2016
    Been here 50+ times
    Make sure you know what platform you want before you get in, new layout is hard to navigate
  • Arjun T.
    Arjun TaheemMarch 25, 2014
    Been here 10+ times
    Try booking tickets after 9/10am a few days before. My ticket went from £50 to £20!
  • Stephen J.
    Stephen JacksonFebruary 2, 2012
    Always re-check the time tables if you go by what is said online, as they seem to change at the station.
  • Clare L.
    Clare LovellJuly 13, 2011
    Don't just check into the station. The individual platforms are Foursquare places in their own right, with specific tips that may be of use!
  • CheShA
    CheShAJanuary 30, 2011
    If you've got you're to kill, head out of the main exit, to the main road and turn right, down the hill. The cracking little Sunflower Lounge bar is 30 seconds down the hill.
  • Hassan A.
    Hassan AliJanuary 23, 2012
    Been here 5+ times
    Don't ever forgot to buy your ticket if coming to BHM at morning...otherwise you will be caught at exit doors by London Midland :P
  • Banu D.heart icon on user image
    Banu DnzrOctober 13, 2020
    Allows easy access to the city sights being centrally located.
  • Basma H.
    Basma HassanJune 26, 2011
    I don't understand all the hating of this station! It's compact, easy to navigate, there are tons of screens showing departures. People are friendly. Compare with Clapham junction!
  • Grace T.
    Grace TurnerDecember 31, 2011
    If you get the lift that goes down underneath the platforms and back up to the concourse on platform 6.. You come out after the ticket check area! WIN!
  • Ken H.heart icon on user image
    Ken HarrisDecember 12, 2016
    Been here 100+ times
    If you are transferring trains, use the B side of the platform to save going through the ticket barriers twice
  • Tom G.
    Tom GiddenSeptember 20, 2010
    Customer Services bloke very helpful and considerate! Got my lost backpack sorted and fixed my tix to help me get home, and gave good advice
  • Enzo M.
    Enzo MartinelliAugust 9, 2021
    Modern station with fast train connections with London
  • Abdullah A.heart icon on user image
    Abdullah AljumaAugust 11, 2014
    The renovation change the whole landscape of the station. You need a map now to get around.
  • Tom
    TomOctober 19, 2012
    Been here 10+ times
    The middles of busy platforms, stair ways and paths are NOT the place to check your bag/phone. Move to the side!!
  • chris m.
    chris mMarch 11, 2014
    Been here 10+ times
    If you're looking for a cost effective sandwich just walk across the road from the main exit to Tesco.
  • Becky D.heart icon on user image
    Becky DutneallAugust 7, 2014
    Been here 100+ times
    Be better on Saturday when improved access to the Bullring opens!
  • Mary C.heart icon on user image
    Mary CollinOctober 10, 2013
    Been here 10+ times
    Amazing new station. Find the helpful Virgin team in their red jackets. Uber helpful ;-)
  • Niall M.
    Niall MullenJanuary 27, 2014
    Sony forget there's more shops at the M&S end such as Starbucks and the Burrito place
  • Bora D.
    Bora DemiralanSeptember 17, 2014
    Very close to a huge shopping area
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