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Apple Knox Street
Electronics Store and Mobile Phone Store
Dallas
"Book an appointment online"(10 Tips)
"Pay the extra money for a warranty on your Mac or MacBook."(4 Tips)
"my new phone."(3 Tips)
"Better get Genius Bar appointment online or on the app in advance."(2 Tips)
69 Tips and reviewsFilter:
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- Robyn HarmanSeptember 9, 2018It's good to know where the closest Apple store is when traveling, because you never know when you're going to need another charger. This location is busy but efficient in getting folks in and out.
Better get Genius Bar appointment online or on the app in advance. You might not get it with walk-in.
Lots of staff to help for a Saturday. Classes were in full swing. Well stocked on the latest gadgets. The Genius bar looked busy, and everyone looked happy. Large store with all the latest products.- Pay the extra money for a warranty on your Mac or MacBook. After 6 months my MacBook charger stopped working & went to see what they can do. They quickly gave me a new one, FREE. I saved $80.
Carlton Lewis IIIOctober 1, 2019schedule an appointment and be ready to schedule 3+ days out or you'll be waiting ALL DAY. I came the day before around 2p and couldn't be seen. Returned around 11:30 ish to be seen 4 hours later.
PaulMarch 25, 2015Fantastic service and helpful staff especially when you're in a rush. Making an appointment ahead always makes the process better on busy days.
This location is full of nice and competent people. I love how they treat me when I come through- If it's not on the shelf just ask the staff. There are more inventory in the back. He was able to save me the trip to another store for firewire cable I needed.
Asif AzizJanuary 16, 2015I didn't feel like I was appreciated and was rushed along the way. The only concern I had, they didn't help with. I bought something that I don't want.
Cody WalkerDecember 15, 2012If you want a product with ANY kind of upgrade they don't have it in store just order online. The only time I've ever purchased from a store was my first macbook in 07.
Even on busy days you can find someone to help out. Great staff. And the Genius Bar is awesome.
Wendy CohenFebruary 19, 2013Had a great experience. They couldn't easily solve my issue so they offered me a new phone. Yaaaay.
Don MasonMay 19, 2010Stop in and say "Hi" to the friendly staff. Also, don't forget to play with new Apple toys as they are put put on the tables. Have some fun and visit a workshop or create something on an iMac.
AngelicaOctober 11, 2012Make an appointment it makes the time go by easer but if not they will find a way to help you they are great
Anjali SinghalNovember 14, 2011When I bought my phone, staff was great. Brought it back, and "Genius" made me feel stupid for thinking I had a problem. Mixed reviews about overall staff quality. Going to another store
Lovely store to go to, people are very helpful and friendly
Gregory HaleyFebruary 6, 2012Always best to make your appointment online and make it for as early in the say as possible.
Mike GrayJuly 27, 2011You will always get your way at apple if you purchase apple care. Totally worth it
Maurice DixonSeptember 22, 2011I thought Frye's was the most dangerous store. I have to be focused here, or I'll spend lots of money and time... You'll love it!
Helpful and fast! I was prepared for the worst but no need - Aaron was awesome.
AnnaDecember 17, 2013I ordered my Macbook Pro via phone & was in & out 10 min! Holiday Express lane! 👏
Malcolm MayhewAugust 4, 2010The place is a zoo - it's too small and it's always jammed. Nowhere to sit, either. The Apple store in Fort Worth has a sitting area where you wait to talk to staff.
Corey PhiferApril 25, 2011I read other tips, which were indifferent... They are fixing my mac as we speak... My appointment was on time.
Zach FraleyJuly 6, 2011They got me a new phone for free even though what happened to my old one wasn't covered under the warranty. Great employees here!
Nikki T.February 12, 2010The staff here is super nice! If you have any questions about the products, feel free to stop by.
NicoApril 17, 2012New plan... Make Genius Bar appointment, check in, go to lunch, THEN they'll be ready for me. Got it. What a joke.
Kyle BunkerFebruary 21, 2011So, a 2:30 appt clearly doesn't mean that - and right now, seven employees are standing together talking - really....seven - come on Apple.
Employees are definitely not well trained. Some are rude and I waited more than 45 mins after I checked in even though I had a reservation. Employees didn't know what was wrong with my Mac.
J LOctober 15, 2011I've just learned an appt if more figurative than literal. Still 60-90 minutes wait time
- My third time here. Hopefully this time they fix my Mac.
Brenda GrahamFebruary 2, 2012Even if you make an appointment, you wait two hours to get your product fixed. If you leave they take you off the list . Worst customer service wasting people's time.
Its the Apple store... You buy stuff here. Use the Apple Store App at the store to pay for stuff, its weird.
Katie O.March 28, 2014I've taken two Apple products to this location after they stopped working shortly after the warranty was void, only to be told that my ONLY option was to buy a new product. Lame.
277 Photos
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Visit the Apple Store to shop for Mac, iPhone, iPad, Apple Watch and more. Sign up for Today at Apple programmes. Or get support at the Genius Bar.
Open until 7:00 PM (Show more)
- April 19–April 25
- Mon–Sat
- 10:00 AM–7:00 PM
- Sun
- Noon–6:00 PM
(214) 520-8532
Features
Credit Cards
Yes (incl. American Express & NFC Payments)
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