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- Keith PowellSeptember 19, 2013I have to say being one of the many American Airlines haters I'm happy to say lately they have really improved a lot. Mainly the attitude of the employees. I give it a big 👍
- If you are in terminal D go to checkpoint 4 in terminal E, it's less crowded and there is a hall back to terminal D, saved me some time.
- Sandi BlankenshipApril 17, 2014I love American Airlines! Customer service at check in was superb! Someone available pretty quick at the kiosk to assist with int'l check in. The flight crew were also pretty awesome on AA1481!
- AlharithOctober 14, 2019Hand down the worst airline ever the staff on ground & during the flight were absolutely the worst & disrespectful.
- Jeremy GeigerJanuary 7, 2016Stupid terrible service. 70% of kiosk closed, huge lines, total chaos & unhelpful staff
- LiaJanuary 7, 2014It might be the world worst air company! Old airplanes, always delayed, bad service and terrible food. There is nothing good to talk about! 👎 Never again!
- ShwaimeesSeptember 23, 20141 of the worst airlines i had 2 deal with in my life! The lady on the counter literally took an hour 2 pull out the itinerary & then when i had to checkin my bags she yells "hurry up i need 2 go home!
- Virginia NortonJune 28, 2014Long line long wait ladies restroom line goes out the door at least 15 people. Try to go elsewhere if possible. Restroom by gate d 41.
- Sixto MedinaApril 2, 2013What happened to customer service here? People, a nice smile goes a long way!!!!!
- Estelle CameauJune 19, 2013Customer service zero ... Service is slow at the gate... Get there on time... Or else... But again it's Miami's airport 😒
- Maria RegoOctober 17, 2011If you ever need an ATM machine at AA Domestic Arrivals at concourse G, find it past baggage claim 22, after a vendor machine
- MariaJanuary 6, 2013Bag drop off is supposed to be fast... Ha ha! That's ok, no one has a plane to catch
- Daniel Z.August 7, 2011If you call AA and are speaking with Pat Leasha, hang up! She is the worst supervisor ever!
- Eduardo KneipAugust 2, 2016Sala VIP, com poucas opções, atendimento péssimo, sem banheiro, tem muito que melhorar.